Personal Counseling Program

The University recognizes that students will come into our programs with various levels of academic ability and psychological robustness. Some students will most likely experience trying personal circumstances outside the curriculum that may impact their ability to perform at an optimum level of academic performance.

To assist students at times of need, CNU has on-site licensed mental health providers. Providers are not faculty nor serve in an academic or evaluative role.

Appointments may be requested through e-mail with any of our licensed providers.


Counseling Office Hours:

Monday: 10:00 a.m. - 2:00 p.m.
Tuesday: 4:30 p.m. - 8:30 p.m.
Wednesday:  4:30 p.m. - 8:30 p.m.
Thursday:  4:30 p.m. - 8:30 p.m.
Friday: 10:00 a.m. - 2:00 p.m.

Meet our Counselor

Katelyn Shields, LMFTKatelyn Shields, LMFT

Katelyn is a Licensed Marriage and Family Therapist. She earned her M.S. in Counseling Psychology from National University and her B.S. in Political Science from CSU Sacramento. Additionally, Katelyn has completed a concentration in International Relations and African American Studies. Katelyn has worked with children, families, and adults from diverse backgrounds and cultures, as well as individuals with Intellectual Disabilities and those on the Autism Spectrum. She has provided psychotherapy at Visions Unlimited, worked at the Gender Health Center, and worked in an acute psychiatric hospital, providing case management and referrals for patients.

Contact Katelyn: Katelyn.Shields@cnsu.edu


Irene Sanchez-Ortiz, LMFT

Irene Sanchez-Ortiz is a Licensed Marriage and Family Therapist. She has a master's degree in counseling psychology from the University of San Francisco. Irene is bilingual and speaks English and Spanish. She has 18 years of mental health services experience. She has acquired this experience in non-profit, educational, government and healthcare settings. Most recently, Irene has worked as a clinician for a healthcare organization, providing individual therapy and crisis intervention services. In her free time, she enjoys spending time outdoors with her husband and two daughters.

Contact Irene: Irene.Sanchez-Ortiz@cnsu.edu


Ashley S. Cruz, LMFTAshley S. Cruz, LMFT

Ashley is a Licensed Marriage and Family Therapist. Ashley obtained her M.S in Counselor Education, specializing in Marriage, Family, and Child Counseling from California State University, Sacramento. Ashley obtained her B.S in Human Development, with a minor in Asian American Studies from the University of California, Davis. Ashley has largely worked in the nonprofit and County Behavioral Health sector working with children, families, and adults in Solano County. Currently, Ashley is the Mental Health Clinical Supervisor of a team that provides case management/clinical services to adults placed in various congregate care settings across California. Ashley is committed to serving students looking for a safe space to talk, and to learn life skills when promoting increased wellness in one’s life. In her spare time, Ashley loves to cook, spend time with her many cats and dogs, and traveling with her husband.

Contact Ashley: Ashley.Song@cnsu.edu


Tracy Papagiannis, LFMT Tracy Papagiannis, LFMT

Tracy Papagiannis is a Licensed Marriage and Family Therapist. She earned her Master's Degree in Counseling Psychology from University of San Francisco and her Bachelor's Degree in Psychology from University of California, Santa Barbara. She has been providing psychotherapy since 2012 in schools, the community, and her own private practice. Tracy is experienced in working with individuals, family, couples, and group therapy. Her experience includes working with clients with anxiety, depression, trauma, suicidal ideations, academic issues, family conflicts, and sexuality. In her free time, Tracy enjoys traveling, yoga, hiking, and exploring nature with her husband.

Contact Tracy: Tracy.Papagiannis@cnsu.edu


Counseling FAQs

What are we able to talk to the counselors about?

We are prepared to talk about any topics including, but not limited to: school stress, anxiety, time management, relational stress, depression, suicidal thoughts, trauma, creating positive coping strategies, life transition issues, substance use concerns, etc. If we are not the right place for a student’s concern then we can help them find the right person or re-source. Students should feel free to come in with any concerns. We can be a person to vent to, provide ongoing therapy, or just meet one time. Most importantly: no concern is too small or too big to talk about.

Do I need to make an appointment, or can I just drop in?

Currently, we are primarily providing TeleHealth. Once we are back in the office, if we are here and the door is open, students can come on in. Making an appointment is a good way to ensure that you can talk to someone at a specific time and for a certain duration.

How do I make an appointment?

Email Katelyn.Shields@cnsu.edu, Irene.Sanchez-Ortiz@cnsu.edu or Ashley.Song@cnsu.edu

Where is the Counseling Office located? 

Elk Grove Campus:
The personal counseling clinic is located within the Stonelake shopping center. The new address is as follows: 2525 West Taron Ct., Suite 100, Elk Grove, CA 95757

Rancho Cordova Campus:
Counseling office, Room 20-130 is located on site at 2910 Prospect Park Drive, Rancho Cordova, CA 95670.

Can I schedule a couples or group session?

We can only provide services to currently enrolled students. If both partners of the couple are students then yes, we can provide couples counseling. Group sessions are something we are working on developing in the future.

Are the sessions confidential? 

Yes, everything shared in the room with us will be kept confidential and will not be shared with anyone else at the school or outside the school without the student’s expressed, written permission.

Is any information reported to the university or listed on my transcript or in my Dean’s Letter?

No. No one at the school or outside the school will know that you met with a counselor without your expressed, written permission. It is not a part of your student record.

Can the counselors refer me to or connect me with outside resources? 
Definitely!